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November 16, 2011
“The Completed Work Was Terrific”
Below is a transcript of a letter we just received:
Dear Principals of FW&D:
The job was memorable. The overall renovation was performed in an organized and safe manner. The crew maintained a clean workspace even though it was a messy job (lots of drywall work and removal of a difficult countertop and tile in a 1955 bathroom). The completed work was terrific. We were preparing to put the house up for sale and FW&D’s work has really enhanced our home.
The crew that worked on the job was both skilled and resourceful. This included: Mauricio, Eddie, Jose, Juan, Richard and perhaps others. Dave Simmons was there to lead the work and quality-check all the daily and final results. You are very fortunate to have Dave for customer service job oversight. He is knowledgeable and helpful to both the customer and crew. He offered a number of good suggestions that I took when he evaluated the job. He understand the customer’s objectives and is able to communicate the customers’ wishes to the crew. And, the crew works hard to provide good results.
We would be happy to provide referrals. You may use my name and phone number for this professional purpose.
Sincerely,
Cherie Fitzgerald
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A Super Satisfied Client!
To whom it may concern:
Recently, I had a basement renovation, and follow-on repair to a stairway wall, completed by Fairlington Window & Door LLC of Arlington, VA. Their craftmanship and results were superb. I would hire FW&D again and I would recommend FW&D to my friends. In fact, a friend recommended FW&D to me because she was pleased with their work. Their great reputation was well deserved.
For the renovation of my basement, FW&D gutted and replaced most of the ceiling, walls and floors. The old “popcorn” style ceiling and dated light fixtures were replaced with a modern flat surface ceiling and multiple recessed lights. Sheet rock, drywall and fresh paint replaced the old, painted over, wood paneled walls. Multiple new electrical sockets and cable connections were added to the walls. In one room downstairs, a bookshelf and cabinet combination turned a dull basement room into a comfortable library. Last, but not least, the craftsmanship in the new tile floor throughout the basement was outstanding. This was true particularly at two angled steps leading to an exterior stairway. The tile fits together precisely at angles that required expert cuts. The renovation was more than a home improvement; it turned my basement into art.
After the renovation was done, I had a mishap with furniture that was too tight for the interior stairway. Damage was done. I called FW&D for help and withing a short period of time all repairs were made. Again, the work was perfect. I remain pleased with FW&D. The community should be proud to have such a fine company of experts available to improve its homes.
Sincerely,
Marc J. Thomas
“Ned: The windows are great; it is nice to be able to open all of them and get the nice breeze at night! Thank you so much for your outstanding work and the Fairlington history lesson!; The owner seems very pleased as well.” ~S. Quinn
“It was painless. Quality of the workmanship, competitive price, and ease of installation process from homeowner’s perspective… Very good.” ~A Kondracki
“Just wanted to say thank you very much for our wonderful new kitchen. We love it. You did a great job and we will definitely recommend you to our friends. We appreciate Dave’s attention to customer service: listening and understanding what we were looking for, immediately addressing our concerns, and proactively looking for issues and asking us how we’d like to address them as they popped up.” -Nate Bokil
“Most memorable was the speed with which the workers completed the job. They were EARLY and worked their butts off. In the end, it was great quality and super efficient. I thought the price was fair; Ned’s knowledge up front was good and he was able to show me what I wanted right away. Overall, it was terrific. I’m happy to say good things on your behalf. Thank you very much again and I look forward to working with you again in the future.” -Geoffrey Short
“I wanted to thank FWD for the roof estimate for repairs as well as the entire roof in general. When the time comes for me to replace my roof I will definitely give you guys a call. Thanks again.” -Dan Scarola
__________________________________________________________________________________________________________“The professionalism, skill, and attention to detail exhibited by the installers. And the personal attention of [Ned] the owner. Plus, I believe when its’ cost effective, it’s always preferable to support local businesses. The overall experience was extremely positive. I referred my neighbor… I look forward to receiving the gift certificate for whatever surprise restaurant Ned has in store for me!” -Angela Flood
__________________________________________________________________________________________________________“Love the new doors! Such a difference adding more natural light inside, while keeping the weather and noise outside. I will definitely say many words on your behalf! We wished every business we came across ran as efficiently and as kindly as yours. We will pass your name along as often as possible! When we have future projects, there is no one else we would contact other than you! Thank you for your honesty and hospitality. Your gift is working with people and providing great service.” -Denise Schellin
__________________________________________________________________________________________________________ “We can’t praise your staff and work-crew enough. Courteous, fast, efficient, clean-up conscious, and extremely cautious with our belongings. Your price was $500 less than the next estimate. We recommend you to anyone and everyone having any type of window and door replacement.” -Ed CampanaWe’ll go the extra mile to make sure we’ve exceeded your expectations and left behind nothing but a more beautiful and functional home.
It’s The ONLY Way To Run A Remodeling & Home Improvement Business.
Give Us A Call Today: 703-933-8900
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